Customer Agreements

Open an Account

Sharenet offers a CFD trading service through IG. This section contains everything you need to open a CFD trading account including IG's terms and agreements.

Account Description

To meet the terms of your account, you must maintain sufficient funds on the account to cover the initial margin requirement before opening a position. You must also be in a position to meet any subsequent margin call, either by bank transfer or by debit card payment.

You do not have to send any money to open an account with us.

Before completing our application form please ensure you have read the Risk Disclosure Notice and our Customer Agreement.

Please note that, for regulatory reasons, we are only able to open an account for customers who have sufficient experience and understanding of derivative products. Please remember that our products may not be suitable for everyone and you should only complete an application form if you fully understand the risks involved.

Please remember to enclose your proof of identity as described on the form, we will not be able to open your account without it.

CFDs are a leveraged product and can result in losses that exceed your initial deposit. Trading CFDs may not be suitable for everyone, so please ensure that you fully understand the risks involved.

IG is a trading name of IG Markets South Africa Ltd. Registered Office: The Place, 1 Sandton Drive, Sandton, Johannesburg, Gauteng, South Africa. IG Markets South Africa Ltd is an Authorised Financial Services Provider, FSP number 41393.

SharenetCFDs in association with IG South Africa.

Stock Exchange Agreements

SharenetCFDs offers CFDs on SA Shares and the SA40 Index through a domestic account and over 10,000 international markets when you open an international account.

To enable price feeds, you can do this through our dealing interface.

If you want to trade individual shares online we will deliver these price feeds to you. It is however a condition of the Exchanges themselves that we obtain personally signed end-user agreements before we can supply you with their prices.

The exchanges listed below require a specific agreement from you before we are able to give you access to their data. Please complete and return these separately in order to obtain this data.

You can trade stock indices, currencies and other instruments online without completing any of these agreements.

JSE Agreement (South Africa) PDF (37K)

By signing each of the Exchange Agreements you will be classified as a non-professional user by the Exchanges concerned. This means that you will use the data for your own personal trading and not as part of a business.

Please return the signed agreements to us.

Sharenet CFD's
The Place
1 Sandton Drive
South Africa

If you are concerned that these non-professional user agreements do not apply to you then please contact us on +27 (0)21 700 4800 or email: and we will be happy to help.

Customer Agreement

Our Customer Agreement governs our relationship with you and all of the CFDs that you enter into with us. It is an important document, so please read it carefully.

Customer Agreement (PDF)

International Customer Agreements (PDF)

Statutory disclosure in terms of the Financial Advisory and Intermediary Services Act, No. 37 of 2002 (FAIS Act)

Statutory FAIS Disclosure (PDF)

Privacy Notice

This notice is provided to you in compliance with the rules of the Financial Services Authority (FSA).

Domestic Privacy Notice and Access Policy (PDF)

International Privacy Notice and Access Policy (PDF)

Risk Disclosure Notice

This notice is provided to you in compliance with the rules of the Financial Services Authority (FSA).

Our Risk Disclosure Notice is also available as a PDF:

Risk Disclosure Notice

This notice provides you with information about the risks associated with CFDs and RSF, but it cannot explain all of the risks nor how such risks relate to your personal circumstances. If you are in any doubt you should seek professional advice. It is important that you fully understand the risks involved before making a decision to enter into a trading relationship with us.

Execution venues and quality of execution

When we execute orders on your behalf, European regulatory requirements (MiFID II) oblige us to take all sufficient steps to achieve the best possible result on a consistent basis.

To help you understand how we do this, we publish annual information relating to the top five execution venues that we relied on when you traded with us in a given year.

You can see this information for each of our products here, updated on an annual basis.


Information relating to our leveraged products, including information about the underlying venues we use to hedge your DMA trades.

When you trade CFDs with IG, you are contracting with us and we act as the sole execution venue.

When you use our CFD DMA service, we are still your execution venue. However, we directly replicate your trade in the underlying market.

Download 2017 spreadsheet

Annual Execution Summary

Information about how we assess the quality of execution that we provide you.

Download 2017 PDF

Additional information on our complaints procedure.

In the unlikely event of you having any reason to feel dissatisfied with any aspect of our service, in the first instance you should contact our Customer Services Department on +27 (0)10 344 0053 or email, as the vast majority of complaints can be dealt with at this level.

Customer Services is unable to resolve the matter you may refer it as a complaint to our Compliance Department. Please set out the complaint clearly, ideally in writing. The Compliance Department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided within eight weeks of receiving the complaint.

Please email or in writing to:

Compliance Department
IG Markets South Africa Limited
1 Sandton Drive
South Africa

If you are classified as a retail client, and you do not feel that your complaint has been resolved satisfactorily by the Compliance Department, you are able to refer your complaint to the Financial Services Board. Details of the Financial Services Board will be provided by the Compliance Department in their final response to your complaint. Any reference to the Financial Services Board must take place within six months of the Compliance Department's final response letter, and you should also note that the Financial Services Board will not consider a complaint until we have had the opportunity to address the complaint.

Further Information

Please read these notes concerning margin payments and client funds.

Margin and payments for differences

Each time you open a position with us, you will be required to provide a cash deposit for that position (unless we agree otherwise). This is called margin and is normally between 5% and 75% of the transaction value. Your dealer will be able to confirm the exact amount of the margin required at the time you open the position.

For as long as the CFD is open, it is your responsibility to constantly monitor your open positions to ensure that you retain the correct margin value on open positions. To assess whether you are due to pay margin, you must add up the margin requirements for all open positions on your account.

If the cash on your account and the value of your open positions is less than the margin requirement on your account, you will be required to fund the shortfall. The amount for which you will be liable to pay will be sufficient to ensure that you have completely covered the margin requirement for all open positions on your account. Your current margin position (and any deficit) will be displayed on your secure section of our internet dealing site, or can be obtained from our dealers by telephone.

We may call you to inform you that you are liable to make an additional margin payment (a 'margin call'), however our failure to make a margin call in no way negates your obligation to monitor your margin position and pay any shortfall. If you do not pay us any shortfall immediately, the Customer Agreement gives us significant rights against you that you should be fully aware of. These rights include, but are not limited to, closing your open positions without prior notice to you. We have these rights as soon as you have a margin shortfall - however large or small.

More information about margin and payments for differences requirements (and examples) can be found in the Customer Agreement

Client monies

All client funds are held on trust in a separate trust account established, maintained and operated in accordance with the governing legislation. Money in this account will cease to be client money when it becomes due and payable to us. Clients should note that other than in highly exceptional circumstances, we will only accept payments into an account from the account holder and not from any third party.

You may request that money standing to the credit of your account be remitted to you. Payment of any such amounts will be subject to your leaving enough funds in your account to cover any margin requirements or any other charges that might arise for any reason. You should note that, other than in highly exceptional circumstances, all payments out of an account held with us must go directly to the account holder.

We do not pay interest on balances on client accounts.

US Stocks

If you want to trade US stocks we are required to document all holders of securities which might pay US-incorporated income (e.g. dividends) according to our obligations to the US tax authorities, the Internal Revenue Service (IRS). We charge a $50 fee on accounts which have not supplied a mandatory W-8 or W-9 form prior to the dividend ex-date of a qualifying trade on a US-incorporated stock. We do not apply this fee to accounts with up-to-date documentation or accounts which have not entered into qualifying trades. We will notify you if you have entered into a qualifying trade and need to complete a form.

Please find instructions for each form on the IRS website, complete the relevant form below and return it to at:

IG in association with Sharenet CFDs, Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA or

  • W-8BEN (PDF) (Individual, non-US citizens/taxpayers)
  • W-9 (PDF) (Individual, US citizens/taxpayers - see IRS website for guidance)
  • W-8BENE (PDF) (Non-individuals, see IRS website for guidance)

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